TRAINING CENTER

Online, self-paced courses so you can master reverse mortgage fundamentals

Master Reverse Mortgage Sales

Step by Step

Our online TRAINING CENTER is designed to turn any motivated loan officer into a confident, knowledgeable reverse mortgage sales professional.

We’ve built a clear, progressive path with three structured courses that build on each other — from foundational knowledge to advanced consultative sales skills. Whether you’re just getting started or looking to sharpen your edge, you’ll gain the tools, scripts, and strategies to thrive in the reverse space.

By the end of the program, you’ll be ready to sell with confidence, clarity, and compliance.

Courses

Step 1: FUNDAMENTALS

This course on Reverse Mortgage Fundamentals is the first in a series designed to equip loan originators with essential knowledge and skills to excel in the reverse mortgage industry.

You’ll start with basic concepts and unique terminology, followed by a historical overview of the industry and its regulations.

The course then covers best practices for working with seniors, core product guidelines HECM products, payout options, and rates.

By the end of the course, you’ll be prepared to navigate many of the challenges and opportunities in the reverse mortgage market. 

FUNDAMENTAL Syllabus

Click on a module name to learn about the information covered in that section.

1. Introduction

This is the introductory module to the course designed to get you started on your journey to understanding reverse, the course, and other courses we offer. 

2. Reverse Basics

We discuss some of the ways reverse mortgages are different from traditional financing and lay the foundation for future classes with reverse terminology.

3. Reverse Industry

We give a historical background of the industry and provide a framework for understanding regulations, wholesale providers, and resources.

4. Working with Seniors

In this module, we discuss facts about seniors, the senior market, some challenges they face, and some best practices when interacting with them.

5. Guidelines Basics

Here we offer basic reverse mortgage guidelines as well as a quick overview of non-borrowing spouses, counseling, financial assessment, and fees.

6. HECM Principal Limits

In this module you learn how HECM principal limits are calculated, the factors that determine principal limits, and HUD’s principal limit factor tables.

7. HECM Products

We cover HECM for Purchase and HECM-to-HECM refinancing and then discuss rate types, adjustments, and caps.

8. HECM Payouts

Understand initial disbursements and mandatory obligations as well as the various ways the borrower can receive their funds.

9. HECM Rates

We discuss why we use two rates, how they are calculated, the impact of rates, how they are locked, and much more.

10. HECM LOC and Growth

Here we examine the most powerful feature of the HECM product. If you want to work with financial advisors, you’ll need to know and understand this module.

11. HECM for Purchase

We discuss HECM for Purchase fundamentals, motivations, processes, guidelines, and restrictions, and we even provide examples.

12. HECM-to-HECM Refinances

In this module, we consider why one would consider a refinance, anti-churning guidelines, seasoning requirements, and how IMIP is adjusted for these loans.

13. Proprietary Reverse

See how proprietary products are similar/different and look at both restrictions and opportunities. These products are more than jumbo reverse loans.

14. Public Perception

This important discussion covers the public perception challenges you’ll face in the reverse mortgage business. We identify what you’ve heard and counter with the truth.

15. Ethics and Compliance

We discuss multiple ethics concerns, including prepayments, cross-selling, churning, borrower competency, reverse mortgage advertising, trigger phrases, and more.

Step 2: GUIDELINES

This comprehensive course on Reverse Mortgage Guidelines is designed to equip loan originators with the essential knowledge and skills needed to navigate the complexities of reverse mortgages.

Covering key topics such as property guidelines, non-borrowing spouses, financial assessments, and servicing guidelines, this course ensures you are well-prepared to assist clients effectively.

By mastering these guidelines, you will enhance your expertise, improve client satisfaction, and stay ahead in the competitive mortgage industry. 

GUIDELINES Syllabus

Click on a module name to learn about the information covered in that section.

1. Property Guidelines

In this module we jump right into property-related guidelines like property types, condo approvals, commercial use of the property, and appraisals.

2. Repairs

Here we discuss repairs that must be done prior to closing as well as how a repair set-aside functions for repairs completed after closing.

3. Non-Borrowing Spouses

We look at two types of non-borrowing spouses and examine protections that allow one to remain in the home after the death of the last borrower.

4. FA-Willingness Test

In this module, we go deeper into HUD’s requirement that we examine the borrower’s credit history and property charge history.

5. FA-Capacity Test

Here we explore guidelines related to HUD’s requirement that we examine the borrower’s monthly income and expenses to ensure the product is a sustainable solution.

6. Life Expectancy Set-Asides

In this module, you learn the calculations and processes that allow the lender to pay property charges on behalf of the borrower.

7. POA, Guardian, Conservator

We cover the guidelines related to the designations that allow a family member or trusted advisor to assist the borrower in the reverse mortgage process.

8. Proprietary Guidelines

While proprietary reverse mortgages share some guidelines with their HECM counterparts, we will discuss many of the ways they can be different.

9. Counseling Guidelines

In this module, we discuss the counseling process, certificates, and prohibited practices, as well as some of HUD’s required counseling protocol.

10. H4P Guidelines

Here we examine the most underutilized HECM option and discuss the process and guidelines that make it unique in the world of mortgage finance.

11. H2H Refinance Guidelines

We go beyond why homeowners refinance HECMs and cover anti-churning guidelines, industry advisories, and counseling waivers for refinances.

12. Servicing Guidelines

In this module, we consider guidelines related to rate changes, prepayments, occupancy certification, property charge defaults, and more.

13. Guideline Pitfalls

Learn to recognize guidelines that might create issues for your borrower and/or the loan application, like estranged spouses, repairs, state restrictions, and more.

14. Guideline Workarounds

This important discussion offers guidance to get the loan closed when the applicant is short-to-close or faces financial assessment challenges.

15. Did You Know?

This module highlights guidelines that are not well known, are commonly misunderstood, or contrary to popular belief guidelines that don’t exist.

Course 1 Syllabus

  • Module 1: Intro to Reverse Mortgages
  • Module 2: Borrower Psychology
  • Module 3: Sales Process Foundations

Step 3: CONNECTIONS

The third and final course covers reverse mortgage sales and is designed to equip loan originators with essential business development strategies.

This course explores critical topics such as lead generation, client discovery, education, objection handling, proposals, and applicationsIt emphasizes strong selling points and compliance with UDAAP guidelines.

By mastering these skills, loan originators can build successful partnerships with agents and advisors. Don’t miss this opportunity to advance your career and take your business to the next level! 

CONNECTIONS Syllabus

Click on a module name to learn about the information covered in that section.

1. The Reverse Sale

In this module we provide loan originators with a high-level overview of the reverse mortgage sales process from lead generation to loan application.

2. Lead Generation

Here we provide an overview of the most common methods for generating reverse mortgage business. including direct-to-consumer and referral partnerships.

3. Discovery

In this module, we look at the art of asking questions rather than pitching a product. The goal is to both build rapport and discover the client’s needs, wants, and desires.

4. Education

In this module, we go deeper into helping the client understand the key concepts about reverse mortgages and their options.

5. Objections

Here we explore the six most common client objections regarding reverse mortgages and then provide the student with compliant responses to overcome them.

6. Proposal

In this module, you learn what is included in the proposal package and how to properly explain the three critical disclosures to the prospect.

7. Application

In this module we cover what is in the application package, highlighting critical disclosures that all parties need to fully understand.

8. Strong Selling Points

Here we discuss critical business development talking points and key features that can assist loan originators in maximizing their reverse mortgage sales.

9. UDAAP Violations

In this module, we caution the student against making statements in their sales presentations that could be considered an unfair, deceptive, or abusive, act or practice.

10. Partnering with Agents

Build your purchase reverse business by understanding and communicating the advantages of this product to real estate professionals and builders.

11. Partnering with Advisors

Build your business with advisors by understanding their needs and communicating the strategic financial planning advantages for retirees.

12. Case Studies

In this module, we’ll explore scenarios and common problems for which the reverse mortgage may be the ideal solution.

How It Works

Pay Once, No Subscription

Purchase individual classes as you need them — no recurring fees.

Access Content Online

All modules are delivered via an online portal you can access anytime.

Learn at Your Own Pace

Watch whenever it’s convenient. No pressure, no deadlines.

Earn a Professional Designation

Complete all 3 core classes to receive your official REVERSE plus Professional Designation.

Pricing

Fundamentals

• $499 (one time)
• No subscription required

Guidelines

• $399 (one time)
• No subscription required

Connections

• $399 (one time)
• No subscription required

Ready to ramp up your business?